Shipping policy
At TK-H Merchandise, we aim to make every delivery feel as intentional and joyful as the product itself. Below you'll find all the details about how we ship, when to expect your order, and how to reach us if anything goes awry.
Dispatch Times:
Orders are typically dispatched within 1–3 business days from the time of purchase. This reflects the processing time from our trusted suppliers.
Regions We Ship To:
We currently ship to:
United Kingdom
United States
Shipping Methods & Carriers:
We use reliable carriers supported by our suppliers, including:
Cainiao Standard Shipping
China Post
ePacket
Royal Mail (UK)
Evri (UK)
DHL, FedEx, UPS (for select items)
Tracking:
All orders include tracking, so you’ll know exactly where your parcel is.
Estimated Delivery Times:
UK: 5–14 business days
USA: 5–17 business days
Shipping Costs:
Free shipping on orders over £50 / $50
Standard shipping: £2.99 / $2.99
Shipping fees are calculated at checkout and clearly displayed before purchase.
Order Tracking:
Once your order is dispatched, you’ll receive a tracking link via email. You can follow your parcel’s journey from dispatch to delivery.
Delivery Issues & Support:
If your order hasn’t arrived within the expected timeframe or you experience any delivery issues, please contact us at: tk-h@tkhmerchandise.com We’re here to help and will respond within 24–48 hours.
Import Fees & Taxes:
Customers pay only the listed product price and shipping fee. TK-H does not charge additional import duties or taxes. Any customs-related charges are rare and typically handled by the carrier.
Policy Updates:
Please note that our shipping policies may be updated from time to time to reflect changes in carriers, delivery timelines, or business operations. Any updates will be clearly posted on this page. We encourage customers to review this policy periodically for the latest information.